FREQUENTLY-ASKED QUESTIONS
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Many events and large gatherings have been cancelled or postponed due to COVID-19 (coronavirus). What's the plan for MC LIVE! 2020?
March 17, 2020:
It’s with a heavy heart we’re writing to share that we will not be hosting the event as planned in April. We know many of you were looking forward to this experience — we were, too, but given the current circumstances and government regulations, we don’t feel comfortable, nor will we likely be able, to proceed with the event in April (or anytime much before the fall). We are still working through all of our options to reschedule MC LIVE!, including for late fall 2020. We appreciate your patience as we tread carefully through this unfamiliar situation. Please wait to make any adjustments to your registration until we have confirmed and announced the final decision and then we’ll provide the options available. What should I do about my flight? We would recommend contacting your airline carrier to confirm their refund policy or to get a credit (to apply to a future MC LIVE! event). Carriers are being understanding given the current situation and government regulations that have been put in place for gatherings above 50+. Here are some resources from a few major carriers: — Delta — American Airlines — Southwest — United — Air Canada *Please note, MemberClicks will not be able to reimburse airline tickets. What should I do about my hotel reservation? We will work with the hotel to cancel all reservations IF booked through the room block. If you feel more comfortable, please call them directly at 404-892-6000. If we move the event to the fall, we will discuss if they are able to transfer your room to the future dates or if re-booking is required. We apologize for the inconvenience and hope you can understand during this uncertain time. What if I have additional questions? Who may I contact and how? We intend to maintain frequent communication with you as our plans become clearer. We will also add to this FAQ page in order to communicate as clearly and consistently as we can. In the meantime, you may have additional immediate questions. If you do, we ask you to send them to mclive@memberclicks.com and we’ll ensure your question is addressed promptly. Others may have the same question as yours, so we’ll plan to add questions continuously to this FAQ page where you may access it at any time. What is MC LIVE!?
MC LIVE! is a three-day learning event for association and chamber professionals. It’s an opportunity for you to come together with your peers and industry leaders to sharpen your skills and better leverage the tools you have to advance your organization’s mission.
Why should I attend?
At MC LIVE!, not only will you learn about the latest industry trends, but you’ll get hands-on training to better use your MemberClicks product(s). And not only that, but you’ll get to network with your peers AND mingle with your favorite Clickers! (We’re fun, we promise!)
What's included with my registration?
A Conference Pass for MC LIVE! 2020 includes access to all keynotes, breakout sessions, and training opportunities on April 22, 23, and 24, as well as the opening night celebration the evening of April 22. We will also provide breakfast each day, and lunch on April 22 and 23.
A pre-conference training only registration includes access to our two-day, database deep dive training sessions on April 20 and 21, complimentary happy hour the evening of April 20, and breakfast and lunch both days.
An All Access pass, well, gives you access to all of it! Attendees who choose the All Access pass will enjoy five whole days of ah-ha moments, actionable take-aways, and peer camaraderie.
Can I earn CAE credits at MC LIVE!?
YES!! MC LIVE! is an excellent opportunity to earn credits toward your Certified Association Executive credential because we plan sessions and book speakers with the CAE exam in mind.
At MC LIVE! 2020 specifically, you'll have the opportunity to earn up to 10.5 CAE credits. Each hour-long session with the "Education" designation is worth one credit, Corey Perlman's Thursday morning hour-long keynote is worth one credit, and Sarah Sladek's Friday morning hour-and-a-half-long workshop is worth 1.5 credits.
I just attended a training event. Is MC LIVE! still worth my time?
Absolutely! Training session content is constantly evolving - because our products are constantly evolving! And, at MC LIVE!, you’ll have access to product help beyond training sessions, like one-on-one time with a Product Expert and an analysis just for your database in the FUGA Shack.
Is MC LIVE! for MemberClicks customers only?
Nope! While there will be training opportunities for MemberClicks customers, there will also be plenty of educational and networking opportunities for non-customers.
I'm an Atlas (formerly WebLink) product user. Can I still attend MC LIVE!?
Absolutely! Whether you use the Oasis (formerly MemberClicks) product or the Atlas (formerly WebLink) product, you’re welcome (and encouraged!) to attend MC LIVE! The educational content will be applicable to ALL customers (and non-customers!), and there will be training opportunities for both Oasis and Atlas product users.
What kind of sessions can I expect?
All kinds! From marketing to leadership to membership management in general, there’s something for everyone at MC LIVE!, regardless of organization type or job title.
I saw something about "pre-conference training" - what's the difference between that and the training sessions at MC LIVE!?
Great question! The pre-conference training sessions are a bit more all-encompassing, whereas the training sessions during MC LIVE! focus more on tips and best practices.
By attending the pre-conference training sessions, you’ll have more time during MC LIVE! to focus on educational breakouts, study hall, FUGA shack - all that good stuff. (So much to learn, so little time!)
I'd like to register for pre-conference training, but I don't know what product to select.
Product training is based on which platform you use, so if you’re currently using the Oasis product (formerly MemberClicks), you’d want to select ‘Oasis.’ Or, if you’re currently using the Atlas product (formerly WebLink), you’d want to select ‘Atlas.’ (Note: We do not offer training sessions for the Classic product, but you’re welcome and highly encouraged to attend Oasis training to see if upgrading is right for your organization!)
What if I register but can no longer attend?
Things happen - we get it! If you need to cancel your registration, all refund requests submitted at least 45 days prior to the event (March 4, 2020) will be granted in full. Requests submitted between 14 - 45 days (March 4 - April 6, 2020) prior to the event will receive a 50% refund. Any refund request that is submitted less than 14 days (April 6, 2020) prior to the event will not be issued. Please note: Promo codes and discounts cannot be retroactively applied.
I don't see my question listed here. Who can I contact for more info?
Just shoot us an email at mclive@memberclicks.com, and we’ll be more than happy to help you out!
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