FREQUENTLY-ASKED QUESTIONS
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Many events and large gatherings have been cancelled or postponed due to COVID-19 (coronavirus). What's the plan for MC LIVE! 2020?
June 14, 2021:
MC LIVE! has been cancelled; all attendees will receive a full refund. The good news is that we are revamping our event programming and we’re planning on coming back in 2022 with another event you’ll get just, if not, more excited about attending. We will start issuing refunds immediately. If you paid by check, you’ll be refunded by check. If you paid by credit card, you’ll be refunded through the same card. If we have any questions, we will reach out to you. Please give us 30 days to get all refunds completed. If you have any further questions, feel free to reach out to us at mclive@memberclicks.com and we’ll ensure your question is addressed promptly. The MC LIVE! Team What is MC LIVE!?
MC LIVE! is a three-day learning event for association and chamber professionals. It’s an opportunity for you to come together with your peers and industry leaders to sharpen your skills and better leverage the tools you have to advance your organization’s mission.
Why should I attend?
At MC LIVE!, not only will you learn about the latest industry trends, but you’ll get hands-on training to better use your MemberClicks product(s). And not only that, but you’ll get to network with your peers AND mingle with your favorite Clickers! (We’re fun, we promise!)
What's included with my registration?
A Conference Pass for MC LIVE! 2020 includes access to all keynotes, breakout sessions, and training opportunities on April 22, 23, and 24, as well as the opening night celebration the evening of April 22. We will also provide breakfast each day, and lunch on April 22 and 23.
A pre-conference training only registration includes access to our two-day, database deep dive training sessions on April 20 and 21, complimentary happy hour the evening of April 20, and breakfast and lunch both days.
An All Access pass, well, gives you access to all of it! Attendees who choose the All Access pass will enjoy five whole days of ah-ha moments, actionable take-aways, and peer camaraderie.
Can I earn CAE credits at MC LIVE!?
YES!! MC LIVE! is an excellent opportunity to earn credits toward your Certified Association Executive credential because we plan sessions and book speakers with the CAE exam in mind.
At MC LIVE! 2020 specifically, you'll have the opportunity to earn up to 10.5 CAE credits. Each hour-long session with the "Education" designation is worth one credit, Corey Perlman's Thursday morning hour-long keynote is worth one credit, and Sarah Sladek's Friday morning hour-and-a-half-long workshop is worth 1.5 credits.
I just attended a training event. Is MC LIVE! still worth my time?
Absolutely! Training session content is constantly evolving - because our products are constantly evolving! And, at MC LIVE!, you’ll have access to product help beyond training sessions, like one-on-one time with a Product Expert and an analysis just for your database in the FUGA Shack.
Is MC LIVE! for MemberClicks customers only?
Nope! While there will be training opportunities for MemberClicks customers, there will also be plenty of educational and networking opportunities for non-customers.
I'm an Atlas (formerly WebLink) product user. Can I still attend MC LIVE!?
Absolutely! Whether you use the Oasis (formerly MemberClicks) product or the Atlas (formerly WebLink) product, you’re welcome (and encouraged!) to attend MC LIVE! The educational content will be applicable to ALL customers (and non-customers!), and there will be training opportunities for both Oasis and Atlas product users.
What kind of sessions can I expect?
All kinds! From marketing to leadership to membership management in general, there’s something for everyone at MC LIVE!, regardless of organization type or job title.
I saw something about "pre-conference training" - what's the difference between that and the training sessions at MC LIVE!?
Great question! The pre-conference training sessions are a bit more all-encompassing, whereas the training sessions during MC LIVE! focus more on tips and best practices.
By attending the pre-conference training sessions, you’ll have more time during MC LIVE! to focus on educational breakouts, study hall, FUGA shack - all that good stuff. (So much to learn, so little time!)
I'd like to register for pre-conference training, but I don't know what product to select.
Product training is based on which platform you use, so if you’re currently using the Oasis product (formerly MemberClicks), you’d want to select ‘Oasis.’ Or, if you’re currently using the Atlas product (formerly WebLink), you’d want to select ‘Atlas.’ (Note: We do not offer training sessions for the Classic product, but you’re welcome and highly encouraged to attend Oasis training to see if upgrading is right for your organization!)
What if I register but can no longer attend?
Things happen - we get it! If you need to cancel your registration, all refund requests submitted at least 45 days prior to the event (March 4, 2020) will be granted in full. Requests submitted between 14 - 45 days (March 4 - April 6, 2020) prior to the event will receive a 50% refund. Any refund request that is submitted less than 14 days (April 6, 2020) prior to the event will not be issued. Please note: Promo codes and discounts cannot be retroactively applied.
I don't see my question listed here. Who can I contact for more info?
Just shoot us an email at mclive@memberclicks.com, and we’ll be more than happy to help you out!
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