FREQUENTLY-ASKED QUESTIONS
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Many events and large gatherings have been cancelled or postponed due to COVID-19. What's the plan for MC LIVE! 2020?
January 7, 2021:
Last summer, we were hopeful that we’d be able to host the event in April of 2021. After much consideration, we feel like it will be safer to gather in person this fall than it would be in April. We are eager and optimistic to get back to in-person events, much like many of you all. Also, in light of MemberClicks joining the Personify family at the end of 2020, we’d like to instead create an even bigger, better event later in the year. If you have any questions, please reach out to us at mclive@memberclicks.com. What’s going to happen with my MC LIVE! 2020 registration? It will be transferred to the 2021 event. What if it is still not recommended to gather in-person come fall of 2021? Your health and safety is our top priority. We’re actively monitoring all guidelines from the Center for Disease Control and Prevention (CDC) and will move forward based on their recommendations. We appreciate your continued patience and we hope to be able to provide an awesome event in 2021. I want a refund, what do I need to do? If you need a refund, please send us an email at mclive@memberclicks.com. Please note, MemberClicks will retain the $10 transaction fee required by its payment processors. If you paid by credit card, after your request is processed, you’ll receive your refund on the same card within 8-10 business days. If you paid by a check, you’ll receive your refund within 30 days. I registered several staff members from my organization, and I need a refund on someone who is no longer working with us. No problem — if you need a partial refund, please send us an email at mclive@memberclicks.com. I signed up for just the Pre-Conference training, are there any upcoming training opportunities? We will be hosting a Virtual Product Training event in March — stay tuned for registration details! Additionally, we plan to provide the same training you were expecting at MC LIVE! 2020 in fall of 2021. (Pre-conference training, individual Atlas and Oasis best practice training tracks, Success Shack database analysis sessions, and one-on-one support.) What should I do about my reservation at the W Midtown? All hotel rooms were canceled in April 2020. Once we determine the new dates, we’ll share a new reservation link. If you need to confirm that your reservation has been canceled, please contact the W Midtown directly at 404-892-6000. I have additional questions! You can always reach us at mclive@memberclicks.com. What is MC LIVE!?
MC LIVE! is a three-day learning event for association and chamber professionals. It’s an opportunity for you to come together with your peers and industry leaders to sharpen your skills and better leverage the tools you have to advance your organization’s mission.
Why should I attend?
At MC LIVE!, not only will you learn about the latest industry trends, but you’ll get hands-on training to better use your MemberClicks product(s). And not only that, but you’ll get to network with your peers AND mingle with your favorite Clickers! (We’re fun, we promise!)
What's included with my registration?
A Conference Pass for MC LIVE! 2020 includes access to all keynotes, breakout sessions, and training opportunities on April 22, 23, and 24, as well as the opening night celebration the evening of April 22. We will also provide breakfast each day, and lunch on April 22 and 23.
A pre-conference training only registration includes access to our two-day, database deep dive training sessions on April 20 and 21, complimentary happy hour the evening of April 20, and breakfast and lunch both days.
An All Access pass, well, gives you access to all of it! Attendees who choose the All Access pass will enjoy five whole days of ah-ha moments, actionable take-aways, and peer camaraderie.
Can I earn CAE credits at MC LIVE!?
YES!! MC LIVE! is an excellent opportunity to earn credits toward your Certified Association Executive credential because we plan sessions and book speakers with the CAE exam in mind.
At MC LIVE! 2020 specifically, you'll have the opportunity to earn up to 10.5 CAE credits. Each hour-long session with the "Education" designation is worth one credit, Corey Perlman's Thursday morning hour-long keynote is worth one credit, and Sarah Sladek's Friday morning hour-and-a-half-long workshop is worth 1.5 credits.
I just attended a training event. Is MC LIVE! still worth my time?
Absolutely! Training session content is constantly evolving - because our products are constantly evolving! And, at MC LIVE!, you’ll have access to product help beyond training sessions, like one-on-one time with a Product Expert and an analysis just for your database in the FUGA Shack.
Is MC LIVE! for MemberClicks customers only?
Nope! While there will be training opportunities for MemberClicks customers, there will also be plenty of educational and networking opportunities for non-customers.
I'm an Atlas (formerly WebLink) product user. Can I still attend MC LIVE!?
Absolutely! Whether you use the Oasis (formerly MemberClicks) product or the Atlas (formerly WebLink) product, you’re welcome (and encouraged!) to attend MC LIVE! The educational content will be applicable to ALL customers (and non-customers!), and there will be training opportunities for both Oasis and Atlas product users.
What kind of sessions can I expect?
All kinds! From marketing to leadership to membership management in general, there’s something for everyone at MC LIVE!, regardless of organization type or job title.
I saw something about "pre-conference training" - what's the difference between that and the training sessions at MC LIVE!?
Great question! The pre-conference training sessions are a bit more all-encompassing, whereas the training sessions during MC LIVE! focus more on tips and best practices.
By attending the pre-conference training sessions, you’ll have more time during MC LIVE! to focus on educational breakouts, study hall, FUGA shack - all that good stuff. (So much to learn, so little time!)
I'd like to register for pre-conference training, but I don't know what product to select.
Product training is based on which platform you use, so if you’re currently using the Oasis product (formerly MemberClicks), you’d want to select ‘Oasis.’ Or, if you’re currently using the Atlas product (formerly WebLink), you’d want to select ‘Atlas.’ (Note: We do not offer training sessions for the Classic product, but you’re welcome and highly encouraged to attend Oasis training to see if upgrading is right for your organization!)
What if I register but can no longer attend?
Things happen - we get it! If you need to cancel your registration, all refund requests submitted at least 45 days prior to the event (March 4, 2020) will be granted in full. Requests submitted between 14 - 45 days (March 4 - April 6, 2020) prior to the event will receive a 50% refund. Any refund request that is submitted less than 14 days (April 6, 2020) prior to the event will not be issued. Please note: Promo codes and discounts cannot be retroactively applied.
I don't see my question listed here. Who can I contact for more info?
Just shoot us an email at mclive@memberclicks.com, and we’ll be more than happy to help you out!
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