Adrienne has a combined 30 years of experience in teaching, hospitality management, and association management. In 2017, Adrienne joined the IntrinXec Management, Inc., team as an Account Executive. She works with their client, the Customer Experience Professionals Association (CXPA). Adrienne and the CXPA could not be a better fit! As their digital experience lead and program director of their certification program, the Certified Customer Experience Professional (CCXP), Adrienne works with the team to drive strategic planning around technology and oversight of the CCXP. Her work in membership, databases, content management, member communications, marketing, exhibits and sponsorship sales has given her great insight into the mind of the customer and in each of these areas, Adrienne truly puts the stakeholder first as she works to design and create the best experience from beginning to end.
Adrienne is an active member of the Florida Society of Association Executives (FSAE) and the American Society of Association Executives (ASAE). In 2013, she was selected as a Diversity Executive Leadership Scholar (DELP) by ASAE. In 2014, she earned the CAE designation from ASAE. Adrienne loves finding new and innovative ways to help staff, members, volunteer leaders, and herself work smarter not harder, more efficiently and more effectively. Adrienne is committed to the growth of individuals, non-profits and for-profits through customer experience strategy and the use of technology.